TERMS AND CONDITIONS
The following Terms and Conditions apply to the use of this Website as well as all transactions conducted through the site.
Copyright
All content appearing on this Website is the property of RAW Malaysian Copyright © 2012-2015 RAW Malaysian All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Website so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2012-2015 RAW Malaysian All rights reserved.
Trademarks
All brand, product, service, and process names appearing on this Website are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by RAW Malaysian. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or another intellectual property right of RAW Malaysian or any third party, except as expressly granted herein.
Use of Site
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. RAW Malaysian and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if RAW Malaysian believes that customer conduct violates applicable law or is harmful to the interests of RAW Malaysian and its subsidiaries.
Privacy Policy
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways: -To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) -To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.) -To send periodic emails (The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.)
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
We use Cookies on the site only to retain certain user preference settings. However, these are optional, and if you choose not to accept them, your session will not be affected in any way.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise, transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Children Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children Online Privacy Protection Act); we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our online privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will send an email notifying you of any changes, and/or update the Privacy Policy modification date below.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
#1,Jalan Padi Mahsuri,
Johor Bahru, Malaysia
E-mail: rawmalaysianhair@gmail.com
Skype: RAW Malaysian
All items will leave our facility within 24- 72 hours after you place your order (this does not include weekends and holidays). You can expect your package to arrive within 3-4 business days via DHL.
International
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. RAW Malaysian is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
Sales Tax
RAW Malaysian does not charge sales Tax. You are responsable for your countries sales Taxes.
Return Policy
You may purchase merchandise from this Website by using any one of the payment options listed in (link to Payment Options). RAW Malaysian reserves the right to change its payment procedures at any time without prior notice to you.
Due to health related concerns we do not accept returns on hair that has been altered from the original packaging in any way. No returns on hair that has been installed, worn, or damaged. All hair returns must have the original tags and security seal still attached in original packaging. We adhere to this policy as a necessary health precaution
If you would like an exchange because the item was not as described send us an email we will try to resolve the issue promptly. We will not grant any refunds/exchanges on hair that has been altered from the packaged state in any way. All exchange requests must be made within three business days of receipt.
Once we receive your request for an exchange, we will reply with instructions and RMA# (Return Merchandise Authorization #) if necessary.
* The hair must not be untied from the bundle.
* We offer one exchange per original order.
* Shipping and Handling costs will be at the customer’s expense.
* We will only consider returns on hair if the bundle is unused and remains untied.
* Returned packages must be accompanied by a copy of the original invoice.
* Returns over seven business days are subject to a 10% restocking fee.
* Merchandise must be received before a return can be granted.
* After we receive your package, allow up to 24-48 hours for your return to be processed.
* Refunds and Exchanges must have an RMA created within seven days of the original order. Refunds or Exchanges will not be permitted after seven days.
Help us so you can have the hair experience you deserve by contacting us at rawmalaysianhair@gmail.com if you have any question or concern. We’re here to help.